ROI Hospitality, Inc. as a company began operations in January 2005. With a team of nearly 30 years of experience in all aspects of hospitality management, we are able to provide a broad spectrum of services to hotel owners. We have experience with full service and limited service hotels, as well as franchised restaurants.
John Warwick, President
John possesses an extensive background in hospitality management, and has worked with multiple hotel franchises over the past 30 years. His hotel career began in 1986, and during that time has held management positions as Director of Catering, Director of Sales, General Manager, and Director of Hospitality. As Director of Hospitality, John managed a portfolio of eight hotels and three restaurants in five states. John's hands on experience with both full service and limited service hotels provides him with the experience necessary to effectively direct property management. Good, consistent communication between the Management Company and property management is imperative, and that is why John spends a significant amount of time working with property managers on customer service, revenue management, expense control, and property upkeep and maintenance. All this combined results in happy customers who will return to the hotel again and again. John's well rounded experience in hospitality management provides hotel owner's and property management with the unique mix of operational and sales expertise they deserve.
John graduated from the University of South Dakota in Vermillion in 1989, with a BS in Business Management. He has franchise experience with Hampton Inn, Radisson, Marriott, Holiday Inn, Ramada, Wingate, Days Inn, Microtel, Comfort Suites and non franchised hotels; he also has experience with TGI Friday's restaurants.
Neal Castle, Director of Sales and Marketing
Neal has been with ROI Hospitality since April 2010 and has several years of local, state and national sales and marketing experience. As Director of Sales and Marketing Neal works diligently with hotel management and sales team members on a daily basis, helping them achieve revenue goals and establish a strong market presence. He helps property management create a sales and marketing plan that maintains and grows current account relationships, but also one that generates significant new business as well. Neal always goes the extra mile to get the highest possible return on investment for each hotel he works with. Neal also educates and trains property staff on marketing and sales strategies ensuring that they exceed their market fair share.
Neal graduated from South Dakota State University in Brookings, SD with in BA in Advertising/Public Relations and also Marketing.
Brenda Kuhn, Controller
Brenda has been with ROI Hospitality since November, 2014 and has over 15 years of Accounting/Material Control experience in multiple capacities, prior to working in the hospitality industry. As Controller, Brenda is responsible for monthly financials, working with our third party payroll partner, sales/use/hotel tax filings, along with year-end reporting such as 1099’s and W-2’s. She also works closely with outside CPA firms to compile and file yearly tax returns for each property, as well as handling sales tax audits and workmen’s comp audits. Brenda graduated from Northern State University in Aberdeen, SD in 1986 with a BS in Accounting, and also a B.S. in Recreation. Brenda also obtained an associate’s degree from Southeastern Technical Institute in Financial Services in 2012.
Christina Herman, Property Support Specialist
Christina joined the ROI Hospitality corporate office in July 2016 as a Property Support Specialist. Prior to joining our corporate office, she also held management positions at ROI managed properties. Christina's office responsibilities include assisting with the monthly financials, processing accounts payable and payroll, human resources, and office administration. Christina also provides property direct support to our property management team members. Christina's hotel career began in 1998, and over the years she gained valuable experience as Housekeeping Manager, Front Office Supervisor, Assistant General Manager, and General Manager. Christina's hotel franchise experience includes SpringHill Suites by Marriott, MainStay Suites, Comfort Suites, Best Western, and GuestHouse Inn & Suites.