Operations Management

At ROI Hospitality, communication is crucial to success. Frequent property visits, ongoing telephone contact and statistical reporting on a daily basis help to make our company a cohesive whole. We extend this commitment to property owners and investors by inviting and encouraging communications with corporate staff, monthly financial reporting, and holding quarterly and/or annual meetings.

Additionally, ROI's support to each property extends beyond day to day concerns. ROI's support includes human resource development services, training classes, budgetary guidance, and short- and long-term operational planning. Equally important, all staff members continually attend industry conferences and seminars, to keep on top of the pulse of hospitality trends and developments.

Quality and consistency are the key objectives of hotel operations, and ROI can assist property owners and property management in the following areas:

  • Franchise Adherence
  • Budget Development
  • Yield Revenue Management
  • Capital Improvement Planning
  • Preventative Maintenance Program
  • Guest Room Cleaning Program
  • Revenue Forecast and Cash Flow Projections
  • Recruitment & Training of Key Management Staff
  • Personnel Assessments
  • Guest Satisfaction Analysis
  • Human Resources
  • On-Site Property Inspections
  • Turn around Situations
  • General Hotel Policies and Procedures
  • Manage and review insurance needs, including property, liability and health

In addition, ROI Hospitality will:

  • Insure all systems are in compliance with standard practices and procedures
  • Develop policies and procedures designed to enhance guest satisfaction
  • Work to achieve standards... then raise the bar
  • Analyze market
  • Determine the position your property should occupy within the market
  • Interface with our Sales & Marketing resources, helping create a plan to maximize your revenue opportunities.