MCM Investments, LLC

To Whom It May Concern:

I have been in the hospitality business since 2004, where my roles included development and management. In June 2013, I put together a new group of investors/partners to purchase an existing Hotel in Lake Geneva, WI. ROI Hospitality Services (John Warwick) was chosen to become our “Management Company” and oversee day to day operations. John’s company was chosen due to some stellar references by another hotel owner I have a high respect for. What I thought was a good business in Lake Geneva became a GREAT business. Their talented sales and marketing team have driven our business revenue up 36% over the past 3 years.

Because of these outstanding results, I switched the management services at my Pleasant Hill, IA Hotel to ROI Hospitality Services, January 1st, 2016. In the first 10 months of 2016, we have sold 1,100 additional rooms’ year to date and increased ADR, RevPar and customer satisfaction.

This past February 2016, our investment group opened a new Marriott SpringHill in Lake Delton, WI (a/k/a Dells), and John was instrumental in all the pre-open responsibilities and participated in many of the construction decisions. John and his ROI team are now handling all day to day operations.

John and his fine team separate themselves from other management companies with superior talent to drive sales and customer satisfaction. I highly recommend ROI Hospitality Services!

Feel free to contact me for any further details

Mark Miller MCM Investments – President

515-988-6275

Marco Island, FL
Des Moines, IA 

Microtel Inn & Suites

To Whom It May Concern:

The firm of ROI Hospitality Services has been our management team since October 1, 2007. During this time they have helped us wrap up the 2007 fiscal year and presented a yearend report that we could read and understand. They prepared our 2008 budget, provided us with detailed cash flow analysis, and monthly financial reports that our board of directors can read and understand.

Being a relative newcomer to the lodging industry, they have provided me with a lot of helpful information and guidance. John, Brad and Jennifer give personal attention to your needs and detailed resolutions to your concerns.

I would highly recommend that you consider ROI Hospitality Services, as a management team for you facility.

Please feel free to contact me at any time if you would have any further questions or concerns, and I would be happy to provide you with any information that I have.

Sincerely,

Ben C. Luense
Former General Manager
Microtel Inn & Suites
Phone: 507-227-3579
E-mail: bcluense@newulmtel.net
Springfield, MN